In Florence, it involves over 150 multi-lingual client advisors (serving customers of both Gucci’s e-commerce and physical stores in the countries of the EMEA region).

Our hub is designed to provide the best and most reliable customer experience – even at a distance!

“The mission of Gucci 9 is to offer customers around the world a direct link with our community, creating a continuous, always accessible experience” is how Marco Bizzarri defined the idea at the core of this dream, a dream that came true in 2019.
The human approach, the investment in the latest technologies and the aesthetic look and feel of the physical store designed by Alessandro Michele, make Gucci 9 one of the most innovative, inviting, and stylish customer service concepts ever.