In Florence, it involves over 150 multi-lingual client advisors (serving customers of both Gucci’s e-commerce and physical stores in the countries of the EMEA region).

Our hub is designed to provide the best and most reliable customer experience – even at a distance!

The human approach, the investment in the latest technologies and the aesthetic look and feel of the physical store, make Gucci 9 one of the most innovative, inviting, and stylish customer service concepts ever.